FAQS – FREQUENTLY ASKED QUESTIONS

DOES A LONG-TERM STAYING RATE EXIST?

Yes there are long-term staying rates for those people who want to park their car at cheap prices. The long-term staying tickets allow you to enter and exit the parking during the whole validity period. Discover terms and conditions.

IS IT POSSIBLE TO PICK UP MY CAR AND EXIT THE PARKING DURING THE NIGHT?

Yes, it is possible. The car pick up and the exit from the parking are always granted: you will have to carry with you the entrance ticket because, in case the pedestrian door is closed, the ticket will allow the door opening. Finally, once the fee has been paid at the parking payment machine, you will be in a position to pick up the car and to exit the parking, independently.

WHICH IS THE MAXIMUM HEIGHT FOR THE VEHICLES THAT ENTER THE PARKING?

The maximum height for the vehicles entering the parking is 2.4 m (2,15 at upper floors).

IS THERE AN INFORMATION POINT?

Yes, the information point is at the reception, and it is open from Monday to Saturday from 9.30 a.m. to 12.30p.m. and from 5.00 p.m. to 8.00 p.m. At the reception you will also find all information for special agreements, discount and special offers.

IS THE PARKING UNDER VIDEO-SURVEILLANCE?

Yes the parking is under 24-hours video surveillance and for 7 days/week.

CAN THE GPL CAR ENTER THE PARKING?

Yes, it is possible to park GPL cars.

CAN THE METHANE CAR ENTER THE PARKING ?

Yes, it is possible to park methane cars.

CAN THE MOTORBIKE ENTER THE PARKING?

Yes, it is possibile to park motorbykes and scooters entering the parking.

CAN THE CARS CARRYING A TRAILER ENTER THE PARKING?

Yes, it is possible to park, cars carrying a trailer, in special areas, but before the entrance you have to inform the receptionist or call at 0586-898680. The receptionist will assign you a place according to your special needs.

WHERE CAN I PAY THE PARKING FEE?

The parking fee can be paid at the 2 parking payment machines at ground floor, before picking up you car, using the entrance ticket you got when entering the parking.

MAY I PAY AT THE PARKING PAYMENT MACHINES EVEN WITH BILLS?

Yes the parking payment machines accept bills up to the one of € 50,00 and they give a change up to a maximum of € 19.90. In case the change is higher the desk doesn’t accept the money. You should use smaller bills.

WHAT HAPPENS IF I LOSE THE ENTRANCE TICKET?

If you lose the entrance ticket you must go, during the opening hours, at the parking reception to declare the lost. If the reception is closed you can go to one of the two parking payment machines and follow the instructions settled down on the panel “Instructions for payment at the parking payment machines” in case of loss of the ticket entrance located close to it.

WHAT CAN I DO IF THE PARKING PAYMENT MACHINE DOES NOT GIVE ME THE CASH?

If the parking payment machine doesn’t give you the cash you just have to go to the parking reception for assistance. If the reception is closed you just have to push the black button showing a telephone receiver, located on the machine itself. By pushing this button you will directly keep in touch with the assistance point that will give you all necessary information.

HOW CAN I USE THE DISCOUNT COUPON I RECEIVED FROM ONE OF THE PARTNER SHOPS OF PARCHEGGIO MODERNO?

To use the coupon you just have to insert into the parking payment machine the entrance ticket, read the amount to be paid of the display and insert one or more coupons. If the coupons are not enough to complete the payment you can introduce coins and/or bills. Look at the following list for partners shops.

IF I HAVE A SUBSCRIPTION, MAY I ENTER THE PARKING DURING THE NIGHT?

If you want to park at night (from 11 pm to 7.30 am), as a subscription client, you have to ask to the reception a further electronic card to enter the parking when it is closed. This card will be valid for the subscription period and the receptionist could ask you a deposit to grant the return of the second card, at the end of the validity period. For any further information you can keep in touch with 0586 898680 during daytime.

IS IT POSSIBLE TO BUY A SUBSCRIPTION FOR A MOTORBIKE OR A SCOOTER?

Yes it is possible to buy a subscription for a motorbike or a scooter at the parking reception.

HOW CAN I RENEW THE SUBSCRIPTION?

All subscriptions activated with a PVC card can be autonomously renewed (if the card is activated). To make the renewal you must go to the parking payment machines located at ground level, insert the subscription ticket and follow the instruction on the display. Alternatively, and for paper subscriptions, the renewal can be done at the parking reception.

WHAT HAPPENS IF I DO NOT RENEW THE SUBSCRIPTION WITHIN THE EXPIRY DATE?

It is possible to renew the subscriptions at the parking payment machines within the last day of validity. Later, if the parking payment machines do not allow the renewal, you must address to the parking reception during opening hours, and ask for it.

IS IT POSSIBLE TO HAVE AN INVOICE FOR A SUBSCRIPTION OR FOR A PARKING FEE?

Yes it is, you just have to go to the parking reception with all fiscal data necessary to issue the requested invoice.

DOES A LONG-TERM STAYING RATE EXIST?

Yes there are long-term staying rates for those people who want to park their car at cheap prices. The long-term staying tickets allow you to enter and exit the parking during the whole validity period. Discover terms and conditions.

I’M LEAVING BY FERRY OR BY CRUISE FROM LIVORNO AND I’D LIKE TO PARK FOR A FEW DAYS. IF WHEN I ARRIVE TO THE PARKING THE PEDESTRIAN DOOR IS CLOSED, WHAT DO I HAVE TO DO?

In case you intend to use the parking during the night (11 pm to 7.30 am) you can enter the parking by entering, in the relevant keyboard, located close to the pedestrian door, the reservation code showed on the booking receipt.

IF I REACH THE PARKING WHEN THE RECEPTION IS CLOSED, HOW CAN I BUY THE LONG-TERM STAYING TICKET ?

Once you enter the parking you can buy the long-term staying ticket at the reception (from Monday to Saturday from 9.30 a.m. to 12.30 p.m. and from 5.00 p.m. to 8.00 p.m.). In case the reception is closed you can by the long-term staying ticket (for 3-5 or 7 days of validity), directly at the parking payment machines, following the procedure hereinafter described:

• Take the entrance ticket by pushing on the relevant button
• Park the car in one of the free places
• Go to the parking payment machine at ground level, push on the button “Lunga Sosta” and insert the ticket you got at the entrance, then follow the instructions appearing on the display
• Insert the requested amount and wait for the long-term staying ticket to be printed
• Keep the long-term staying ticket that will allow you to exit from the parking with your car and to open the pedestrian door (in case it is closed)

For any further information you can keep in touch with +39 0586 898680 during daytime.

You can also make your reservation by phone or through the reservation module on the web site.